This Agreement is between you (the 'User') and HONG KONG MASTER SCIENCE AND TECH LTD (hereinafter referred to as 'we or us') for the development of the website: https://www.wmastercleanup.com/ (hereinafter referred to as the 'Website') and all software (hereinafter referred to as the 'Software'). The Software and the Website attach great importance to the protection of your personal information and privacy; therefore, we have established a privacy agreement which covers how to collect, store, use, share, and protect the User's information. We want to provide you with a clear picture of how we handle your personal information through the Software, Website Privacy Agreement ('this Privacy Agreement'). This Privacy Agreement is closely related to your use of the Software and the Website's products or services, so please read and thoroughly understand this Privacy Agreement, especially where it is in bold, before using any of the Software and the Website's products or services, and make the choices you deem appropriate accordingly. We promise to take the necessary measures to ensure the security of your personal information in strict accordance with laws and regulations. If you do not agree with the entire contents of this Privacy Agreement, you should immediately stop using the Software, the Website, product, or the corresponding services. By using the Software, Website, product, or corresponding services, you represent that you have read and understood this Privacy Agreement. Where "affirmative consent" is required by applicable law (such as the GDPR), we will obtain your consent for specific data processing activities (such as marketing or analytics) through separate mechanisms (e.g., checkboxes). If you do not agree with the entire contents of this Privacy Agreement, you should immediately stop using them.
What Information We Collect and How We Collect It
When you use our product, we may collect or ask you to provide the following information to help us manage our relationship with you and improve our services.
Placing Orders When you purchase a license for WMaster Cleanup, the billing is handled by a third-party service provider, Stripe. You will make your purchase from Stripe directly, and not from WMaster Cleanup. Stripe may transmit some of your personal information to us, but not including payment information. The only personal information we collect during this process is your email address, which is necessary to send you your license key. We won't use this information for any other purpose without your consent.
Use of Cookies, Third-Party Ad Networks, and Analytics Tools "Cookies" are small text files placed on your computer or device when you use our product or visit our website. They are used to improving efficiency and provide a better user experience.
We may use third-party advertising companies, such as Google AdSense, to serve ads within our product. These ad networks may use cookies to deliver targeted advertisements they believe will attract you. WMaster Cleanup does not have access to the cookies that may be placed by these third-party ad networks.
WMaster Cleanup User Experience Improvement Plan (UX Improvement Plan)
We may collect information, including, but not limited to, operating system version, device ID, and feature usage data. This is used to improve our products and enhance user experience.
Personal Data We Process
When using WMaster Cleanup, we collect and process the following Service and Device Data (except Billing Data or Account Data if relevant):
| Service Data | What we use it for and for how long | How Long |
|---|---|---|
|
Events and product usage (such as product version, product language, license type, days to expiration, number of potential problems or detected junk) |
Service Provision In-product Messaging Product and Business Improvement |
up to lifetime |
|
File meta data (checksum, archive_state, created_date, modified_date, folder_path, file_name, file_size, file_type, file_id and thumbnail_link) |
We do not store your meta data. This data is processed locally on your device and won't be sent to our servers. |
|
|
File metadata (processed locally) |
To identify junk/duplicate/large files Contractual Necessity (Art. 6(1)(b) GDPR) |
Deleted immediately after scan |
| Device Data | What we use it for | How Long |
|---|---|---|
|
Internal online identifiers (GUID, MIDEX, UUID, Device ID) |
Service Provision To identify correct installation In-product Messaging Inform users of problems that will not be solved by the currently installed product and offer users the solution to the identified problem |
up to 12 months |
|
Information concerning device (platform, types of cleaning objects, objects size, app name, vendor, version, rating, certification) |
Service Provision Check for compatibility issues in automated crash dumps In-product Messaging Inform users of problems that will not be solved by the currently installed product and to offer users the solution to the identified problem Product and Business Improvement To better understand users' behavior then update new features or product based on previous experience |
up to 12 months |
|
Location (country, region, city, latitude, longitude, internet service provider, internet autonomous system) |
Service Provision To set up a proper product language version for Windows In-product Messaging To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem Product and Business Improvement Understand users' behavior to offer new features or product based on approximate location |
up to 12 months |
|
Applications (our other products, installed applications on a user's computer) |
Service Provision When uninstall applications, we will detect the programs already on the computer to improve WMaster Cleanup functionality In-product Messaging To inform problems of users when they can't solve the detected problems |
up to 12 months |
We use the data tracking tool-Google Analytics to help us understand how our product and website are used by our users. This service gives us compile reports on website activity and improve our software usage. After using our product WMaster Cleanup and website https://www.wmastercleanup.com/, you agree to the processing of your data by Google's privacy policy at https://policies.google.com/privacy.
Third-Party Tracking and Remarketing
In addition to Google services, we also use Microsoft Advertising's Universal Event Tracking (UET) feature. This data tracking allows Microsoft to collect or receive personal data (such as IP addresses and page view data) to provide us with services like conversion tracking and remarketing. This data allows us to show you more relevant ads when you search on the Bing Network or visit other websites. By using our website, you acknowledge that tracking and data sharing with third parties (like Microsoft) for advertising and marketing purposes is acceptable. You can learn more about Microsoft's privacy practices by visiting the Microsoft Privacy Statement.
How We Use the Information We Collect
WMaster Cleanup collects and uses your information to operate and improve its product and to deliver the services you have requested. Our use of your personal information will be based on the following legal bases:
- 1. To Provide Services and Customer Support:
- · We process your information (such as email address) to send you your license key and respond to your customer service requests.
- · Legal Basis: Performance of our Contract with you.
- 2. For Product Improvement and Analysis:
- · We process Service and Device Data (e.g., operating system version, feature usage data) to research and analyze improvements for our product.
- · Legal Basis: Our Legitimate Interest (to improve our products and services).
- 3. For Customized Content and Advertising:
- · We use third-party tools (such as Google AdSense) to display content and advertising that may be customized to your interests.
- · Legal Basis: Your Consent (provided via our cookie consent mechanism).
- 4. To Send Service Communications:
- · We use your email address to communicate important service announcements about your license key.
- · Legal Basis: Performance of our Contract (to provide the license) and Our Legitimate Interest (to inform you of critical service updates).
How We Protect the Information We Collect
WMaster Cleanup is committed to protecting the security of your personal information. We used security technologies and procedures to safeguard your personal information.These measures include:
Storage of Your Information: We store the information you provide on computer systems with limited access, located in controlled facilities in the United States.
Technology Safeguards: We use encryption systems to prevent unauthorized access.
No one can guarantee your personal data is always secure. You yourself also need to maintain the confidentiality of any passwords to protect against unauthorized access or use.
How We Share Your Information
WMaster Cleanup does not share or disclose your personal information to any third parties with two exceptions:
Third-Party Service Providers: We contract with other businesses to handle some tasks for us, such handling payments and doing data analysis. These businesses are only permitted to collect the personal information required to provide the service. They are not allowed to use the information for any other reason and must keep it confidential.
Government and Law Enforcement: We may access and/or disclose your personal data if we think it's necessary to comply with the law or legal process.
How Long We Store Your Personal Data
Unless a longer retention time is mandated or authorized by law (for example, tax, accounting, or other legal requirements), we will only retain your personal information for as long as is necessary for the reasons outlined in this Privacy Policy. This policy does not require us to retain your personal information for any longer than the duration of a user's account with us.
- For example:
- · License and Billing Information: We retain your email address and license history for as long as you have a license and for a reasonable period afterward as required by financial and tax laws.
- · Marketing Information: We store information used for marketing (if you opt-in) until you unsubscribe. When you unsubscribe, we will add your contact to a suppression list to respect your request.
- · Analytics Data: We generally anonymize or delete this data within 60 months, as it is no longer needed for analysis.
We will either delete or anonymize your personal information when we no longer have a legitimate business need to process it. If this is not feasible (for instance, because it is stored in backup archives), we will safely store your personal information and keep it separate from any additional processing until it can be deleted.
Legal Bases of Process Your Personal Information
We only process your personal information when we think it's required and we have a good reason (i.e., legal basis) to do so under the law that applies, such as when you give your consent, when we're following the law, when we're providing you with services to enter into or fulfill a contract, when we're protecting your rights, when we're pursuing legitimate business interests, or when we're protecting the public interest and some essential vital interests.
Know your Privacy Rights
When you use WMaster Cleanup, you will have the following rights regarding the processing of your Personal Data:
- · Right to know: You have the right to know details regarding our processing of your personal information, including what categories of personal information we collect and how we process it.
- · Right to Access: You have the right to review the personal information we have about you, and ask for a copy.
- · Right to Rectification: The right to correct any incorrect personal information.
- · Right to Erasure (“Right to be Forgotten”): The right to request that we delete your information.
- · Right to Withdraw your Consent: The right to withdraw your consent to processing at any time (to the extent we base processing on consent).
- · Right to Restrict: The right to restrict how we process your personal information.
- · Right to Object: The right to object to our processing of your personal information.
- · Right to Data Portability: The right to receive a copy of your personal information and to transfer your personal information to another controller.
- · Right to Lodge a Complaint: The right to lodge a complaint with WMaster Cleanup and your local data protection authority.
Opt-out/Reject of data selling or sharing
WMaster won't sell, rent, or disclose a user's personal information to any third parties for direct marketing purposes. We only collect your personal information for our marketing, advertising, and analytical purposes. If you don't want us to track your personal information on our site, you can perform your opt-out/reject right on the floating "Cookie" policy in the left corner of the website.
To exercise your rights, please submit a request via email: support@wmaster.com. We may ask you to verify your identity with us before we process your request. Your rights might be restricted in specific situations, such as when granting your request would violate the rights of others, when we are unable to perform the service you have requested, or when we are unable to uphold our legal duties and rights.
We will action your request within one month of receiving a request from you concerning any one of your rights as a Data Subject. When we are faced with an unusually large number of requests or particularly complicated requests, the time limit may be extended to a maximum of another two months. If we fail to meet these deadlines, we would, of course, prefer that you contact us to resolve the situation informally.
How we Transfer your Personal Data Internationally
Our Services store and process your data on servers located in the United State.
Whenever we transfer your Personal Data, we will take steps to ensure that appropriate safeguards are put in place, primarily the Standard Contractual Clauses approved by the European Commission for all transfers of Personal Data from the EU to third countries.
To exercise your rights, please submit a request via email: support@wmaster.com.
Notice from Marketing Communications
We may send you marketing communications about our products and services, including via email and text message.
How to Change or Delete Your Personal Information
You have the right to access, correct, or delete your personal data. If you wish to do so, please contact us with your request. We will solve your problems within a reasonable timeframe. However, some agreement may remain in archived/backup copies to agree with our legal obligations.
For information processed by our third-party partner, Stripe, you should contact them directly as they are the data controllers, and WMaster Cleanup has no control over that information.
Children's Policy
WMaster Cleanup products and services are not intended for and may not be used by children under sixteen. We do not collect information from children under sixteen. If we know we have collected information of a child under sixteen, we will delete these information from our system as soon as possible.
Changes to This Privacy Policy
We may periodically make changes to this Policy as we update our Services. We will notify you of any “material changes” to this Privacy Policy by notifying you via the email we have on file for you, or by means of a notice on our Services in advance of the effective date of the changes. If you do not agree to the changes, you should discontinue your use of the Services prior to the time the modified Policy takes effect.
Contact Information
To exercise any of your rights, or if you have any questions about this Privacy Policy, please contact us via email: support@wmaster.com.